So disappointed that the ring of my dreams now has to be scrapped because of terrible service and repairs.
THREE times wasn't enough for them to give us our money back.
Really hoping this company and their customer service will step up and give us the money back for my ring so I can go elsewhere and have a better experience.
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My fiancé and I have had an absolutely terrible experience. Kay's has ruined this time of our lives that should be stress free and wonderful. After being proposed to in November I have lost THREE stones in my engagement ring and spent countless months without it because it is in the shop. At this point, I have been asked to give them "one more chance"...
Women are incredibly stuck up. Not worth your business.
Terrible customer service at the Oakdale mall location. Husband spent $4000 on my engagement ring that has needed to be sent out to be fixed almost every six months because stones have fallen out. I work in an office and take my ring off when I get home so it's not like I'm doing something to cause the stones to fall out. The women who work there offer virtually no solutions or any kind of apology and always have bad attitudes and act like you are bothering them when you ask them to do their jobs. I highly recommend getting your jewelry someplace else. Unfortunately we are stuck going to Kay's because of the warranty on my ring but have purchased all jewelry since from Comfort and Sons who I highly recommend. They are very friendly and honestly their jewelry is higher quality and more stylish.
Kay Jewelers is a US Jewelry Store based in Johnson City, New York. Kay Jewelers is located at 601-635 Harry L. Dr, Space 79, Johnson City, NY 13790, USA.
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