enough with management and or owners who are unresponsive to their customers,
Just finished my 2nd month, today left with 4 scratches on my hood. Of course they said it wasn't the Washer, truck has 3,000 miles .
Thwarted by the employee in our effort to contact management or the owner, we followed up by using the "Contact Us" message board on their website.
We have written to management / owner or whomever at CK's everyday for three days through this message board but have heard NOTHING back from this business.
Canceled CK's Car Wash ..... and here is why ........
My husband and I pay for 3 unlimited car wash plans every month - we've been customers at CK's Laserwash Tunnel Wash for several years. We canceled the one for our daughter's car on 9/1 as she was leaving for college and wouldn't be using it. Later that day, we were charged for all 3 plans. When we went to speak to the "manager" we were treated VERY poorly. He told us they don't issue refunds and we didn't cancel in time. No one mentioned that when my husband spoke to them on 9/1 and they admit they have video of him doing so and they know my daughter's car hasn't used the wash since 8/31. I just went there myself and I canceled all 3 plans. We will take our business elsewhere - other car washes in the area don't require you to tip the guy in order for them to do a good job on your car (these folks barely spray it off if you don't give them extra money). The Johnson City location is frequently closed during prime times, there's always soap left on my car and it's never even close to being dry. Just yesterday I had to back out and leave due to the wash not working - after the guy had sprayed the soap on it. You can imagine how nice that made my black car look, I think this might've been the first time I was ever happy it rained.
Final Note: after canceling we were informed that cancelling merely stops a new billing cycle and we would not receive any type of rebate/refund for the unused portion of our membership from now (the 13th) through the end of the month. Another negative for this business and the way customers seem not to matter once they have your money. In my humble opinion.
We asked for a reply to our concerns about how their employee handled the situation and got zero response back from them.
enough with the spots left by the car wash,
Enough with the frustrating "system does not recognize you "
$35 + monthly will no longer be deposited onto their balance sheet from our bank. We canceled them as of today !
enough with employee yelling at us,
Also the actual wash itself has always left spots on the car as the blowers do not remove all water and no one ever had a solution except to say you may need to dry wipe when leaving the wash.
Recently we had an issue with the verification system at the JC location as many of us have had the same issue when it "doesn't recognize" a member sticker on the windshield. Then the attendant yelled at us from the building and then reluctantly came out to address the problem and was rude and arrogant and yelled over us when we tried to tell him we did cancel and retry 3 times and also I tried to give advice how to fix the ongoing issue, and he told us we were about to be canceled as he said he was calling the owner, he was unable to contact the "owner" likely some thing he made up and was faking as there was no reason for him to go postal, after a time he did get the system to accept us , when inside the car wash he refused to scrub our tires when asked unless we tipped him, something that was new to me, when we later called to leave a message to inform management how he had treated us the same employee cut off our message and started another argument with us on the phone, he refused to allow us to leave a message and began telling us the car wash was like a ride at Disney ? HUH ?
Ck S Carwash is a US Car Wash based in Johnson City, New York. Ck S Carwash is located at 721 Harry L Dr, Johnson City, NY 13790, USA.
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